Frequently Asked Questions
Everything you need to know about your handcrafted Vaccari boots.
How do I determine my correct boot size?
Vaccari boots typically run true to standard US sizing. For the best fit, we recommend ordering the same size you wear in dress shoes. If you are between sizes, we suggest sizing down a half size for a snug, secure fit as the leather will naturally stretch and mold to your foot over time.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles. Used or damaged items are not eligible for a refund.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard ground shipping takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for an additional fee.
Are Vaccari boots handmade?
Yes, every pair of Vaccari boots is handcrafted by master artisans using traditional construction methods, including hand-driven lemonwood pegs and premium Grade-A leathers to ensure superior durability and comfort.
How should I care for my leather boots?
To prolong the life of your boots, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every 3-6 months. For exotic skins, use a specialized conditioner designed for those specific materials to prevent cracking.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.